“We’ve lost our tolerance for complexity”
Because of the Internet and big-box stores, we get access to a lot of information, products and services, thus giving us more choice…
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“A great department store… if it was 1995”
“They toured me through some of the ‘new’ JC Penney stores. I closed my eyes and realized this is a great department store……
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History, we know, is apt to repeat itself
Why does history continue to repeat itself? And, more importantly, why don’t we learn from the past to solve our current and future…
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Put the fun back into shopping
“Today’s shoppers want to be entertained. Niketown is theater. And for retailers, that’s the key to the future”. You might think I pulled…
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